Delivery Info
Delivery
For mainland UK addresses standard delivery is available for orders over £500. For delivery destinations outside UK mainland please contact us for a delivery price. Orders under £500 are subject to the delivery charges shown below
|
Postcodes |
Stoves (1/2 Pallet) |
Fireplace (Full Pallet) |
Oak beams |
|
AL, B, BA, BB, BD, BL, BR, BS, CB, CH, CM, CO, CR, CV, CW, DA, DE, DN, DY, E, EN, GL, GU, HA, HD, HP, HR, HX, IG, IP, KT, L, LE, LN, LS, LU, M, MK, NG, NN, NR, OL, OX, PE, PR, RG, RH, RM, S, SG, SK, SL, SM, SN, SS, ST, TF, TW, UB, WA, WD, WF, WN, WR, WS, WV |
£31.50 |
£44.10 |
£19.00 |
|
BH, BN, CF, CT, DH, DL, DT, EC, FY, HG, HU, LA, London E, London N, London NE, London NW, London SE, London SW, ME, NP, PO, SO, SP, SR, SW, TA, TN, TS, YO |
£31.50 |
£44.10 |
£19.00 |
|
EC, W1, WC |
na |
£44.10 |
£19.00 |
|
CA, DG, EH, EX, FK, G, KA, KY, LD, LL, ML, PA1, PA2, PA3, PA4, PA5, PA6, PA7, PA8, PA9, PA10, PA11, PA12, PA13, PA14, PA15, PA16, PA17, PA18, PA19, PL, SA, SY, TD, TQ, TR |
£44.10 |
£59.85 |
£19.00 |
|
AB, DD, IV, KW, PA20+, PH |
£68.25 |
£89.25 |
£19.00 |
|
Northern Ireland, BT |
£94.50 |
£126.00 |
£19.00 |
|
Dublin |
£105.00 |
£147.00 |
£19.00 |
|
Southern Ireland (other than Dublin) |
£126.00 |
£157.50 |
£19.00 |
Orders of accessories are subject to considerable variation in packing charges. If you wish to order accessories, please contact us for a shipping price to ensure that we are able to offer you our best price.
All of our stoves and fireplaces are delivered via a pallet network and will require access for a large 7.5 tonne lorry. It is your responsibility to notify us, at the time of ordering, of any factors that may restrict our ability to deliver to your property. Examples of factors that may restrict deliveries are long, gravelled drives, areas subject to height restrictions (including low hanging trees) and narrow lanes. We may be able to make alternative delivery arrangements if you contact us in advance.
If the carriers are unable to deliver to you, they will charge us for the failed delivery and the return of undelivered items to us. If you have not notified us of any potential restrictions in advance, we shall have to hold you liable for these charges.
Delivery of smaller items will be made via courier networks.
If you cancel an order after we have started to ship it, we regret that we have to make a shipping charge to return it to our warehouse, even if the products have not reached your address.
Items are usually dispatched for delivery within 7-10 days however, this is subject to availability. You will be provided with an estimated lead time upon receipt of your order. Please be aware that during peak times (for example, the lead up to Christmas) when goods are in high demand, there may be longer lead times.
Delays to delivery are possible and are outside our control. For this reason please ensure that you arrange your delivery with plenty of time before the product is due to be installed. Ideally the installation should be booked after you have received the goods. We cannot be held responsible for costs incurred as a result of delayed deliveries.
The carriers will only deliver the goods to the nearest entrance to your property; they will not be able to bring the goods inside. This is for insurance and health and safety reasons.
Please ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.
Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition, and we cannot then accept claims for damage in transit or missing items after 48 hours of receipt. If goods are damaged and have been signed for in good condition we will require photographs of the damage.
For full terms and conditions of sale please follow the link at the bottom of the page.